Satellite Air Time and Via Space companies were all created with the same spirit: bringing real assets to customers. We are very passionate about what we do and we believe our products and services can really make a difference to their users. Our founder and general manager, Claude Roullot a former sailor, fishing industry specialist and UN field worker who lived in Africa, started the group in 1999 when he realized that the satellite industry could improve many people’s lives and working conditions.
Our other managers such as Ms Minoo Ramsarran (Mauritius) and Mr Eric Ramaroson (Madagascar) are nationals of the countries they operate in: they know better than anyone how the economy, the business traditions and the Indian Ocean and local markets work. Too often, international companies neglect the cultural aspects of their operations but we know these are at the core of professional relationships. We believe that modern business is not about selling a standardized product to a “global customer” but to offer intelligent counselling and find a solution best fitted to our interlocutor’s needs.
Many of our clients work in harsh or unstable conditions and in emergency. Telecommunication facilities are often vital to them and their absence can have serious effects on their projects, their activities and their teams, both from an economic and human perspective. This is why we are always ready to help them with a unexpected problem : our team can be contacted at anytime any day or night.
We built our success on the unique relationships we created with our customers and we work hard to prove them right to trust us. Our support team knows our customers individually and carefully listens to them to provide them with what they really need. They have the knowledge and expertise to deal quickly directly with a wide range of operational problems and queries.